Refund policy

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mayartcraft.com. Please note that returns will need to be sent to the following address: 10724 16th Ave SW, Seattle Washington 98146, United States.

If your return is accepted, we’ll send you a product label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at support@mayartcraft.com Please note that returns will need to be sent to the the correct address sent to your email, and the return shipping cost will be your responsibility.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged packaging

If the product packaging is damaged but the product itself is not, you must file a claim to the shipping carrier directly.

Missing order

You must file a claim with the shipping carrier directly if a package is delivered (based on a tracking number update) but you did not receive the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will send you an email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mayartcraft.com.

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